Webcasts – FAQ
Dance from the comfort of your home!
Shows presented through webcasting is a first for Tangente’s audience. We have adapted our venues to allow you to have access to dance differently, digitally, with a particular care that aims to preserve the essence, the quality, and the experience of the show as much as possible.
- What is the difference between a livestream and a prerecorded webcast?
When a webcast is live, it means that the video will begin at the scheduled time (Montréal time). It will be impossible to rewind it while you watch it. It is like attending a live performance at a venue.
With a prerecorded webcast, your viewing link will allow you to watch the show at the time of your choice over a predetermined period. This period will be clearly specified on the box office website and on your e-ticket. PLEASE NOTE: You will only be able to access the webcast five times.
- How does it work?
You purchase a unique link to view the video of the show.
- Can I share my viewing link?
The viewing link is attributed to you personally and is only valid for one device.
To watch the show on two different devices (e.g., if you also want to offer the show as a gift to a loved one), you will have to purchase two separate links.
- Can I purchase a viewing link at the last minute?
Yes, it is possible to purchase a viewing link up until the start time of the show for a livestream and up to one hour before the end of a prerecorded webcast.
- Where can I find the viewing link?
To access the webcast, simply click on the blue “Click here” link in the middle of the order confirmation email you received after the purchase. (The same link is also on your e-ticket, which is the PDF file attached to the order confirmation email.)
- When does the virtual venue open?
There is a virtual venue only for livestreams and it usually opens 15 minutes before the beginning of the performance. It will not be possible to access the page before then.
- On which platforms can I watch the webcast?
On your mobile device, tablet, laptop, or desktop computer, you can access the viewing link with your favourite browser. However, you can watch the webcast on only one device. Make sure to configure your audiovisual installations properly.
- Do I need high-speed internet access?
Yes. To avoid any problems during the webcast, make sure you have reliable and fast internet access. Use a service such as speedtest.net to check your connection speed. The basic standard is 4 Mbps.
Make sure your high-speed internet connection is free of any interference that could overload it (other active devices, large downloads, etc.).
- Can’t find your viewing link?
As soon as you have purchased your ticket, make sure that the email containing your viewing link did not end up in your spam folder.
If you still can’t find it, call the box office at 514-525-1500.
- A problem with my device is forcing me to leave the webcast. Will I be able to reconnect?
If a problem with your device forces you to reconnect, you will be able to use the same link to return. Rest assured, our platform will detect that it is you and the risks of being locked out are low.
If your viewing link is locked at the beginning of the performance, call the box office at 514-525-1500.
- What should I do if my viewing link doesn’t work?
If your viewing link doesn’t work, first make sure that:
- you did not share your viewing link with someone else;
- the virtual venue is open (usually 15 minutes before the beginning of the performance).
If it still doesn’t work, contact the box office immediately at 514-525-1500.
- What should I do if it’s the wrong show that is playing?
Do you have tickets for more than one show? Make sure to click on the viewing link for the right show.
If the problem persists, call the box office at 514-525-1500 to get a new viewing link.
- What should I do if the image quality is not optimal?
When you first connect to the webcast, the player will take up to 30 seconds to adjust to your device and show you an optimal image. If the image still doesn’t reach full quality, in the lower right corner of the player, click on the gearwheel icon and force the player to play in HD quality rather than in automatic mode.
- What should I do if I can’t hear any sound or if it is very low?
If you can’t hear any sound or it is very low, make sure the volume is raised to the maximum level in the lower right corner of the player. Make sure that the sound level on your device is set correctly to avoid saturation (audio peak) or low volume. For an optimal sound quality, we suggest you use headphones.
- What should I do if the flow is interrupted or the image is jerky?
Make sure your high-speed internet connection is free from all interference that could overload it (other active devices, large downloads, etc.). Is the problem persisting? Try restarting your device and reconnecting to the virtual venue. You can also try to remedy the situation by reducing the resolution of the image by clicking on the gearwheel icon in the lower right corner of the player or by exiting the full-screen mode.
If you experience a problem with your viewing link within 15 minutes before the start of the livestream or during the webcast viewing period, please call the box office at 514-525-1500.