Policies
Introduction
We take the protection of your personal information seriously.
This Privacy Policy describes the current policies and practices of Tangente (“Tangente”, “we”, “our”) with respect to the collection, use and retention of personal information that we collect directly from you through our promotional and administrative tools (such as our website, newsletter, ticketing – in person, online, or by telephone, our online donation system, surveys and social media, hereinafter, the “Tools”) or your use of the Tools.
This Policy is intended to, among other things, meet the requirements set forth in the Act respecting the protection of personal information in the private sector (CQLR, c. P-39.1) and other applicable laws and standards regarding the collection, storage, use, disclosure and protection of personal information, and their access.
For the purposes of this Policy, “personal Information” means any information about an individual that allows that individual to be identified directly or indirectly, such as their mailing address, email address, telephone number and any medical or financial information.
Collection Of Personal Information
When you use the Tools, depending on the circumstances, we may collect the following personal information about you:
- gender, last name, first name;
- language of correspondence;
- contact information such as mailing address, email address, and telephone number;
- purchase, donation, and payment information (including payment card number, expiration date, and CVV code);
- subscription data (both for our events and newsletters);
- data relating to your use of any or all our Tools (including content consumption, preferences, orders or textual data, location data) from the IP address;
- and statistical data provided by analytics applications for our website, social networks, and mailing service providers.
The personal information we collect is collected by us or our service providers through forms and through the interactivity established between you and our Tools. We also use, as indicated in the following sections, cookies and/or log files as well as information provided on our social networks.
We collect, use, and communicate your personal information mainly by the following means: ticketing (online, on site, or by telephone), donation system, subscription to the newsletter, social networks, correspondence with users.
We use the information we collect for the following purposes, whether through our Tools or third-party services:
- to make a reservation or purchase when you buy tickets for shows and events or products and services we offer and to inform you about them;
- to customize the service;
- to establish and confirm your identity;
- to respond to your requests for information, to deliver the products and services, to maintain the quality of our customer service, and to prevent fraud;
- to target your needs, interests and preferences, and to inform you of our programming, as well as news, services, benefits, products and goods that may be of interest to you;
- for statistical and marketing purposes;
- to manage our websites, social networks, and ticketing;
- for any other purposes permitted or required by law.
Information Related to Browser Cookies and Other Technologies
Cookies
We use browser cookies to improve the performance of our Tools and your experience. Cookies are small files stored in a file maintained by your web browser by the server on which the Tools are located or by third-party servers that allow a user to be recognized by the Tools and customize their content.
Technical cookies, which may also sometimes be referred to as HTML cookies, are used for navigation and to facilitate your access to and use of the Tools. They are necessary for the transmission of communications or to services you have requested; they ensure the quality of the online experience, customization, and retention of information during your session (e.g., language, shopping cart contents during your purchase).
The use of technical cookies allows for a safe and efficient use of our Tools. You can change your browser settings to decline cookies, just as you can clear your browser’s cache of all cookies at any time.
When you arrive on the website, we will ask you for your consent for cookies via a pop-up window that requires an affirmative click when new users arrive on the Site (consent valid for up to 6 months).
You can also manage cookies through your browser settings on your device. However, removing cookies from your browser may delete the preferences you have set for our Tools, as well as the preferences you have set for other websites operated by third parties.
For more information and assistance, you may also refer to the specific help page of the Internet browser you are using.
Other Technologies
In addition, we use other technologies that allow us to track and understand the use of our site and our social network pages; for example, Google Analytics, statistical tools from social networks, and our email or ticketing service providers.
Specifically, we can use these technologies for:
- collecting information during your visit to our Tools;
- collecting information to recognize your browser or device at each visit;
- analyzing your behaviour on our Tools so that we can continue to improve them.
Analytical or statistical services may collect information, such as:
- Internet Protocol address (IP address);
- browser and device type;
- operating system;
- country, region, and city information;
- date and time of the visit;
- the pages visited;
- the originating (referring) and exiting web page;
- interactions with page content, emails, and social networks;
- the origin of your visit.
We do not use this information to identify you, but rather to understand usage patterns of our Tools and improve our services.
Information Provided on Social Networks
We collect information transmitted by social networking sites or applications when a visitor interacts with profiles owned or controlled by us on these social networking platforms. These sites or applications are governed by their own policies relating to your personal information that may be different from ours and may also be applicable.
If you choose to interact with us through these social networks, you should first read the terms of service and privacy policies of those service providers and the applications used to access them.
Hosting of Personal Information
For the duration of the use of the Tools, your personal information may be transferred, processed, and stored outside of Québec or Canada, including in the United States, through cloud services offered to us by the providers.
How Long We Keep Personal Information
We will retain in our computer systems all the personal information collected for as long as you use the Tools.
Security
The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information. To ensure the security of your personal information, we use the following measures:
- SSL protocol;
- SET protocol;
- Access management – authorized person;
- Access management – data subject;
- Network monitoring software;
- Computer backup;
- Firewalls.
We are committed to maintaining a high level of privacy by incorporating best practices to ensure the confidentiality of your transactions. However, since no mechanism offers perfect security, there is always a degree of risk involved when using the Internet to transmit personal information.
We ensure that the providers involved meet the requirements of the WebTrust certification program.
Unwanted Messages
We comply with all applicable laws and regulations regarding unsolicited electronic messages (spam). If you no longer wish to receive electronic communications from us or if you feel that you have received an inappropriate or unwanted communication, please follow the unsubscribe mechanism found in our emails.
We may, however, still contact our users regarding their orders, requests for information or personal information, all in accordance with applicable laws.
Privacy Officer
Tangente has a person mandated by its board of directors to ensure the protection of the personal information. This person can be contacted by email at the following address: Privacy Officer – [email protected].
The Privacy Officer is responsible for determining the purposes and means of the processing of personal information.
The Privacy Officer undertakes to protect the personal information collected, not to transmit it to third parties without you having been specifically informed or through this policy and to respect the purposes for which this information was collected.
In addition, the Privacy Officer undertakes to notify you in the event of rectification or deletion of personal information unless this would entail disproportionate formalities, costs, or steps for us.
If the integrity, confidentiality, or security of your personal information is compromised, the Privacy Officer will notify you by any commercially reasonable means.
Right of Objection and Withdrawal
We are committed to providing you with the right to object and withdraw regarding your personal information.
The right to object is understood to be the possibility offered to Internet users to refuse that their personal information be used for certain purposes identified at the time of collection.
The right of withdrawal is understood to be the possibility offered to Internet users to request that their personal information no longer appear, for example, in our records.
We are also committed to granting a right of access and rectification or withdrawal to the persons concerned wishing to consult, modify or even delete their own information.
In this regard, please contact us at:
Email: [email protected]
Link to Other Services
The Tools may contain hyperlinks to third-party websites (“Third-Party Sites”) that may take you away from the Tools. We provide these hyperlinks to enhance the usability of our Tools. The Third-Party Sites are not under our control. As such, we have no control over the privacy and confidentiality practices of Third-Party Sites. Therefore, any personal information that is transmitted through Third-Party Sites is subject to the privacy policy of those Third-Party Sites. It is your responsibility to read them to ensure the protection of information concerning them.
Please also note that this Policy does not cover personal information collected by the device (or its manufacturer) from which you use the Tools.
Conditions for Changing the Policy
We reserve the right to modify this Policy to ensure its compliance with applicable law. Therefore, you are invited to consult it regularly to keep informed of the latest changes. However, in the event of a substantial change to this Policy, you will be informed by means of a newsletter to that effect.
Acceptance of the Policy
By using our Tools, you acknowledge that you have read and understand this Policy and agree to its terms, specifically with respect to the collection and processing of your personal information and the use of cookies.
Legislation and Commission d’accès à l’information
If you are not satisfied with the way we respond to your requests or questions about our collection, retention, use or disclosure of your personal information, you may contact the Commission d’accès à l’information, a public body responsible for overseeing personal information practices in the private sector.
By phone: 1 888 528-7741
By fax: 418 529-3102 or 514 844-6170
By email: [email protected]
By mail: Suite 2.36
525, boul. René-Lévesque Est
Québec, Québec G1R 5S9
or
Suite 18.200
500 boul. René-Lévesque Ouest
Montréal, Québec H2Z 1W7
Website: http://www.cai.gouv.qc.ca/
Last updated: August 24, 2022.
*Note: In the event of any discrepancy between this and the original French version, the original language shall prevail.
Culture, people and the planet together with socioeconomic players and communities.
INTRODUCTION
Sustainability is all about awareness-building and education in our cultural, social, environmental and economic spheres. This process celebrates continuous improvement even in the smallest gestures and recognizes that daily awareness of our environmental impact is already a reflection of sustainability principles.
The goal isn’t to aim for perfection, but to constantly think of ways to do better and reframe our actions to increase their positive impact. Everyone can contribute to a better understanding of their environment and impact at their own scale.
This Policy describes how TANGENTE intends to integrate sustainability into its not-for-profit business model, consistent with its mission and values. TANGENTE has the power to positively influence its entire ecosystem, and benefit current and future generations.
Through our activities, stakeholders and, of course, our team, we commit to promoting culture in an environmentally friendly way by taking concrete actions toward reducing our footprint.
MISSION
Tangente is the only contemporary dance presenter in Québec dedicated to promoting emerging artists. It is fully committed to supporting the artists it welcomes and has the fundamental mission of stimulating artistic creation and innovation, captivating audiences through bold programming, and revitalizing contemporary dance in Québec (1-artists 2-audience 3-community). To further this mission, its core goals are to encourage emerging artists in their explorations, help them develop their professional skills, and offer the best conditions for a successful production.
Per this Policy, our team strives to incorporate sustainability principles in its mission.
VISION
To accomplish its mission, Tangente commits to offering professional services to emerging artists, providing access to its two intimate dance stages, its state-of-the-art equipment, individual support from a curator, access to a professional stage manager, and media visibility through the promotion of its programming. It also has the mandate to strengthen its ties with the community through productive partnerships with the dance and cultural community in Montréal, including festivals and specialized schools. Tangente aspires to be a national leader in contemporary dance presentation and is proud to be an incubator for new currents driven by emerging artists.
Sustainability is reflected in Tangente’s daily commitment to continuous improvement and influence, with culture as a lever for the socioecological transition.
OUR VALUES
Tangente is defined by its values: generosity, active listening, courage, and respect.
Generosity is reflected in the team’s commitment to encouraging emerging artists’ vision, supporting their artistic projects, and finding solutions to ensure their works are presented in the best way possible. Generosity also means setting personal interests aside for the common good.
Active listening is key because it fosters empathy, openness and cooperation, deepens reflection, and encourages compromise in decision-making.
Courage is understood as the strength, energy and willingness to explore while leaving room for artistic risk and error. Courage permeates every stage of creation, up until the work is revealed to an audience. It helps artists discover themselves and bare themselves to others. Courage also lies in one’s ability to learn from their mistakes and push through obstacles.
Respect is fundamental for Tangente. It’s about appreciating others’ differences, seeing them as strengths in a society that seeks to improve inclusion and better community living. Genuine respect and esteem for others builds confidence, wellbeing and safety, creating the best conditions for success and supporting our mission and mandate.
OUR COMMITMENT
When it comes to sustainability, we aspire to work with other stakeholders to set an example for organizations in our field. Accordingly, all our future initiatives will align with our financial objectives while also supporting our social and environmental principles.
OUR GOALS + SCOPE
Sustainable management is consistent with our fundamental principles. When possible and where our human resources allow it, we will embed it into every aspect of our organization with the help of our employees, artists, creators, audience, partners, clients, and suppliers in Québec.
ACTION AREAS
Culture
- Recognize culture’s role as a lever for socioecological transition and a force for strengthening Québec’s identity
- Protect and promote our cultural wealth, heritage and identity, and approach artificial intelligence (AI) as a lever for innovation in our projects
- Promote contemporary dance culture and emerging artists in Montréal and beyond
- Present a variety of high-quality works that reflect the artistic vitality of contemporary dance
- Support emerging artists’ creations by leveraging the presentation models developed by Tangente
- Make culture accessible to everyone, including young people
- Enrich the cultural offering by putting forward participative activities and cultural mediation initiatives that connect artists and their works with the public
- Promote culture as a lever for sustainable economic growth both locally and regionally
Ecoresponsible Behaviour
- Foster consultation, cooperation and partnerships to achieve if not exceed our environmental goals in the cultural sector
- Ensure (and promote) collaborative leadership in our co-ownership of ÉDIFICE WILDER – Espace danse to better manage waste and reduce our greenhouse gas (GHG) emissions
- Support environmentally-responsible water use, including by reducing access to single-use plastic bottles
- Encourage and facilitate sustainable transit
- Adopt practices to optimize our energy use
- Report transparently on progress and best practices
Work Environment
- Promote a safe and comfortable work environment to support employees’ growth
- Incentivize employee wellbeing, for instance by facilitating physical exercise and promoting healthy lifestyles
- Foster better work-life balance
- Adopt organizational practices that encourage employee development
- Work with cultural sector peers to promote wage equity in our market
Responsible Purchases and Procurement
- Encourage local and environmentally-friendly consumption
- Offer local and environmentally-friendly consumables at our bar and during events
- Encourage responsible supply approaches to meet our technical and administrative needs
ENVIRONMENTALLY-FRIENDLY STAGE
Our environmentally responsible actions include:
- Adopting best water use practices, including by installing water fountains and self-serve stations
- Procuring products from Québec businesses
- Using environmentally-friendly maintenance products
- Reducing waste and managing it responsibly
- Making residences available to artists
- Presenting participative productions
- Promoting sustainable transit for all stakeholders
By making these commitments, Tangente seeks not only to contribute proactively to a crucial cause, but also to set an example for its community, be it by welcoming artists and the public or by carrying out social and artistic actions that have a positive impact on the collective.
ECORESPONSIBLE ACTIONS
- Energy use
We aim to reduce energy use in our productions and improve its efficiency, including when heating or cooling our facilities.
- Responsible digital technology use
Digital technologies have helped businesses use less paper, but their environmental impact, including GHG emissions arising from data centre construction and operation, must also be taken into account.
- Eco-designed materials and environmentally friendly furnishings
We strive to adopt environmentally friendly purchasing practices to reduce our footprint (recycled paper, low-power computers and lightbulbs, refillable ink cartridges, etc.) and take suppliers’ environmental commitments into account in our decisions.
- Waste sorting
We recycle all recyclable waste like paper, cardboard, glass and plastic. We send ink and toner cartridges and lightbulbs to specialized recycling centres. We also evaluate all other waste to find takers for it.
- Remote work and commuting
We foster a hybrid approach, with most employees working remotely two days a week, and encourage commutes by public transit, bicycle, or on foot.
POLICY REVIEW
This policy will be reviewed every three (3) years to ensure it remains relevant, up to date and tailored to TANGENTE’s operating environment.
Adopted by the Board of Directors on January 25, 2024
We are proud to announce that Espace Orange and Espace Vert have obtained the Scène écoresponsable Or accreditation from the Conseil québécois des événements écoresponsables.
